SlotRoyals Privacy Policy

At SlotRoyals Online Casino, we are committed to safeguarding your personal information and ensuring that your privacy is protected at all times. This Privacy Policy explains how we collect, use, store, and share your data when you access or use our website at slotroyals.com. By registering an account or using our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions.

1. Who We Are

We operate SlotRoyals Online Casino under an Anjouan licence (ALSI-202409025-FI2), and we are responsible for the personal data you provide when using our platform. Our services are available in English, and we process data in accordance with applicable data protection legislation. If you need to reach us regarding any privacy matter, please contact our support team at support@slotroyals.com or via our 24/7 live chat service.

2. Information We Collect

When you interact with SlotRoyals Online Casino — whether through registration, login, or gameplay — we may collect several categories of personal information. Our data collection is limited to what is necessary and proportionate for the purposes described in this policy.

2.1 Registration and Account Data

• Your full name, date of birth, and contact details
• Email address and Vmh{7k4pT%bB*&Mi created during the SlotRoyals login process
• Residential address, nationality, and country of residence
• Payment information, including bank account or card details used for deposits and withdrawals
• Identity verification documents submitted as part of our KYC process

2.2 Technical and Usage Data

• IP address, browser type, and device information used when accessing the SlotRoyals casino app or desktop site
• Login timestamps, session durations, and pages visited
• Game activity logs, wagering history, and transaction records
• Communication records, including live chat and email correspondence with our support team

2.3 Promotional and Bonus Data

When you claim offers such as the SlotRoyals bonus pack, weekly reload promotions, or the Slot Cashback programme, we record the relevant transaction details and bonus usage. This data is necessary to administer promotions fairly and to prevent abuse. We do not use your promotional history for any purpose unrelated to the administration of your account and our offers.

3. How We Use Your Information

We at SlotRoyals use your personal data for the following lawful purposes:

• To create, maintain, and verify your player account
• To process deposits and withdrawals in GBP and EUR via the payment methods you have registered
• To comply with our legal obligations under our Anjouan licence and applicable anti-money laundering regulations
• To administer bonuses, including the SlotRoyals casino bonus offers, free spins, cashback rewards, and VIP tier benefits
• To provide 24/7 customer support via live chat and email
• To detect and prevent fraud, bonus manipulation, and violations of our Terms and Conditions
• To carry out responsible gaming checks and enforce self-exclusion or deposit limits where applicable
• To send you service-related communications relevant to your account activity
• To improve our platform, including the SlotRoyals casino app and desktop experience

4. Legal Basis for Processing

Our SlotRoyals Online Casino processes your personal data on the following legal grounds:

• Contractual necessity: We need your data to fulfil our obligations under the Terms and Conditions you accepted at registration
• Legal obligation: We are required to process certain data to comply with licensing conditions, anti-money laundering laws, and identity verification requirements
• Legitimate interests: We process data to prevent fraud, protect the security of our platform, and improve our services
• Consent: Where we rely on your consent — for example, for marketing communications — you may withdraw it at any time by contacting us at support@slotroyals.com

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to ensure the slotroyals.com platform functions correctly and to enhance your experience. Cookies allow us to remember your preferences, maintain your session during the SlotRoyals login process, and analyse how our services are used. You may control cookie settings through your browser, though disabling certain cookies may affect site functionality. For full details, please refer to our separate Cookie Policy.

6. Sharing Your Data

We do not sell your personal information to third parties. However, we may share your data with carefully selected partners and service providers in the following circumstances:

• Payment processors and banking partners facilitating your deposits and withdrawals
• Identity verification and KYC providers required under our licensing obligations
• Game software providers whose titles appear in our casino lobby, including Pragmatic Play, Nolimit City, Play'n GO, and others
• Regulatory and law enforcement authorities where we are legally obliged to disclose information
• Our VIP programme management infrastructure, to deliver enhanced support and personalised offers at higher tier levels

All third parties who process data on our behalf are bound by data processing agreements and are required to handle your information securely and only for specified purposes.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or our licensing conditions. In general, we keep transaction and identity records for a minimum of five years following account closure, in line with anti-money laundering obligations. When data is no longer needed, we securely delete or anonymise it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to the personal data we hold about you:

• Access: You may request a copy of the personal data we hold about you
• Rectification: You may ask us to correct inaccurate or incomplete information
• Erasure: In certain circumstances, you may request that we delete your data
• Restriction: You may ask us to limit the way we process your data
• Portability: Where applicable, you may request your data in a structured, machine-readable format
• Objection: You may object to certain types of processing, including direct marketing

To exercise any of these rights, please contact our team at support@slotroyals.com. We will respond to your request within a reasonable timeframe and in accordance with our legal obligations.

9. Security Measures

We take the security of your personal data seriously. Our SlotRoyals Online Casino platform employs industry-standard encryption, secure server infrastructure, and access controls to protect your information against unauthorised access, loss, or misuse. However, no online transmission is entirely without risk, and we encourage you to use a strong, unique Vmh{7k4pT%bB*&Mi for your account and to avoid accessing our services over unsecured public networks.

10. VPN and Location Data

Please be aware that our Terms prohibit the use of VPNs, proxies, or similar services that obscure or misrepresent your real location. If we detect such usage, we may restrict access to your account and review your data in accordance with our fraud prevention obligations. We collect location-related data — including IP address — solely to verify your eligibility to use our services and to comply with our licensing requirements.

11. Changes to This Policy

We reserve the right to update or amend this Privacy Policy from time to time. Any changes will be published on this page, and where the changes are material, we will notify you via email or a prominent notice on our website. We encourage you to review this policy periodically. Your continued use of SlotRoyals Online Casino following any update constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions, concerns, or complaints regarding the way we handle your personal data, please do not hesitate to reach out. Our support team is available around the clock via live chat at slotroyals.com or by email at support@slotroyals.com. We are committed to resolving any privacy-related concerns promptly and transparently.