SlotRoyals Casino Terms and Conditions

Welcome to SlotRoyals Casino. These Terms and Conditions govern your access to and use of our website, games, bonuses, and all related services available at slotroyals.com. By registering an account, accessing the SlotRoyals platform, or placing any wager, you confirm that you have read, understood, and agreed to be bound by everything set out below. If you do not accept these Terms in full, you must not use our services. We reserve the right to amend these Terms at any time, and continued use of our platform following any such amendment constitutes your acceptance of the updated version.

1. About Us and Licensing

At SlotRoyals, we operate slotroyals.com under Anjouan licence ALSI-202409025-FI2, issued by the Anjouan Licensing Services Authority. We are committed to providing a regulated, fair, and transparent gaming environment. Our services are intended solely for entertainment purposes on a personal basis. Any use of our platform for commercial purposes or on behalf of a third party is strictly prohibited without our prior written consent.

2. Eligibility and Registration

To use the SlotRoyals Casino platform, you must meet the following requirements:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must provide accurate, complete, and up-to-date personal information during registration.
• You must not be a resident of a jurisdiction where online gambling is prohibited.
• You may hold only one account on our platform — creating multiple accounts will result in immediate suspension and forfeiture of any balances or bonuses.
• You must not be a professional or amateur athlete, sports manager, coach, team owner, team employee, referee, league official, or a family member or relative of any such person, as we exclude all such individuals from participating in live dealer casino and slot game services.
• You must complete our verification process before placing bets or requesting withdrawals. We are not a no-account casino — full KYC verification is mandatory.

We reserve the right to decline any registration or to close any account at our discretion if we determine that our eligibility criteria have not been met.

3. Account Security and Responsibility

At Slot Royals, we require you to keep your login credentials — including your slotroyals login details — strictly confidential at all times. You are solely responsible for all activity that occurs under your account. If you suspect that your account has been accessed without your authorisation, you must notify us immediately at support@slotroyals.com. We will not be liable for any losses arising from your failure to maintain the security of your account credentials.

You may not use a VPN, proxy, or any similar service or device that masks or manipulates the identification of your real location. Any attempt to circumvent our geographic controls will result in account suspension and the voiding of any winnings generated during such use.

4. Deposits and Financial Terms

Our SlotRoyals casino app and desktop platform accept deposits via instant bank transfer and standard bank transfer. The minimum deposit required to use any of our services is 20 EUR. All deposits must be made from a payment method registered in your own name — we do not accept deposits from third-party accounts.

Please note the following financial specifics:

• The maximum bet permitted while a bonus is active is 5 EUR, or 5% of the applicable bonus amount, whichever is lower.
• A chargeback administration fee of 50 EUR applies where a chargeback is initiated against us.
• Our total aggregate liability in connection with any claim arising under these Terms is capped at the lower of the total value of bets placed by you or 500 EUR.
• Financial figures for withdrawal limits are denominated in GBP; other charges and bonus values are denominated in EUR.

5. Withdrawals

At SlotRoyals Casino, we apply the following withdrawal conditions, and you should review them carefully before requesting a payout.

5.1 Rollover Requirement

Before your first withdrawal is processed, you must complete a 1x rollover of your total deposits. Bets placed with minimal or no risk are excluded from this calculation. Failing to meet this rollover does not automatically block your withdrawal, but it does entitle us to either reject the request or apply an administrative fee of up to 8% of the withdrawn amount.

5.2 Withdrawal Limits

• Maximum withdrawal within any rolling 7-day period: 5,000 GBP or currency equivalent.
• Maximum withdrawal within any rolling 30-day period: 15,000 GBP or currency equivalent.
• Maximum winning amount of any type per day: 100,000 GBP. Any amount exceeding this daily cap is subject to deduction by us within 30 days of the qualifying event.
• Withdrawal limits may vary depending on your VIP tier level.

5.3 Withdrawal Fees

We may apply an administrative fee of up to 8% of the withdrawn amount in two separate circumstances: where the 1x deposit rollover has not been completed prior to withdrawal, and where multiple withdrawals are made within a single rolling 30-day period. This frequency-based fee applies regardless of whether any bonus terms were breached.

5.4 Withdrawal Routing

All withdrawals must be directed to the original debit card, credit card, bank account, or payment method used to fund your account. Payouts to any alternative method are permitted only at our discretion and are subject to additional security checks. We process cleared funds in accordance with our website terms; however, we do not guarantee a specific payout timeframe. Please note that a pending withdrawal will be automatically cancelled if your available balance falls below the requested amount within one hour of the request being submitted, as funds are not held back from play during the pending period.

6. Bonuses and Promotions

Our Slot Royals bonus programme includes several offers designed to reward both new and returning players. Full details of each promotion are set out on the relevant promotion pages, but the following general principles apply across all offers available through our slotroyals casino bonus system.

6.1 Welcome Bonus

We offer new players a Welcome Bonus Pack of 200% up to 2,000 EUR plus 200 Free Spins using the code WELCOME2000. This offer is available on your first-ever deposit only, with a minimum deposit of 20 EUR. The full bonus is subject to a 40x wagering requirement (bonus plus deposit) to be completed within 10 days. Free Spins are valid exclusively on Big Bass Bonanza at a fixed value of 0.10 EUR per spin and must be used within 7 days. Winnings from Free Spins are subject to the same wagering requirement. Additionally, we offer 50 extra Free Spins for players who make their first deposit via Open Banking or Instant Bank Transfer.

6.2 Weekly Reload Bonus

Here at SlotRoyals, we provide a Weekly Reload Bonus of 50% up to 250 EUR using the code WEEKLY250. This offer is available once per week with a minimum deposit of 20 EUR and is subject to a 25x wagering requirement (bonus plus deposit) to be completed within 10 days. A 5x conversion cap applies to the bonus amount under this offer.

6.3 Slot Cashback

Our Slot Cashback promotion returns up to 10% of net losses (minimum 5 EUR, maximum 1,000 EUR) with no wagering requirement attached. The qualifying period runs weekly from Friday 00:00 to Sunday 23:59 (GMT+1), with payment credited on the Monday. Only activity in the slots section qualifies — funds spent in Live Casino are excluded. The cashback must be activated before it expires, or it will be forfeited.

6.4 Refer a Friend

We credit 5 EUR to the referrer and 10 Free Spins (at 0.10 EUR each) to the referred friend, with both rewards free of any wagering requirement. The referred friend must register, verify their identity, and deposit at least 20 EUR. Self-referrals, shared devices, shared IP addresses, the use of VPNs or proxies, and deposits from payment methods not registered in the friend's own name will all result in disqualification.

6.5 General Bonus Rules

• Real money is used before bonus funds in all wagering.
• Only one active bonus of each type may be held at a time.
• While a bonus is active, no withdrawal request may be submitted.
• Leaving a promotion early or failing to meet the rollover requirement will void all bonus funds and any real money winnings accrued during that session.
• We define bonus manipulation to include significantly increasing your balance and then changing your betting pattern, or making large bets followed by a drop in bet size of 75% or more compared to your previous average.
• Wagering contribution rates: 100% for slots, scratch, classic and fun games; 10% for roulette (excluding Live Casino roulette); 0% for all Live Casino games, all blackjack variants, all video poker games, craps, baccarat, and multiplayer games.

7. VIP Programme and Loyalty

Our SlotRoyals Casino loyalty programme consists of five tiers: Velvet, Royale, Imperial, Sovereign, and Eternal. As you progress through the levels, we unlock progressively greater rewards including enhanced cashback rates (5% at Imperial, 10% at Sovereign, and 15% at Eternal on weekly net losses), faster withdrawal processing, priority support, a dedicated Personal VIP Manager from Sovereign level onwards, and access to exclusive communication channels including WhatsApp at the highest tiers. Higher VIP tiers also benefit from increased withdrawal limits.

8. Game Types and Providers

We at Slot Royals offer a full casino lobby featuring slots, Megaways, Bonus Buy, Book Of titles, jackpots, casual games, table games, and live dealer games. Our game library is powered by providers including Pragmatic Play, Play'n GO, Nolimit City, NetEnt, Microgaming, Novomatic, Quickspin, Wazdan, Gamomat, Evoplay, and many others. Progressive jackpot titles are available as a dedicated lobby category. All slots and scratch games contribute 100% to bonus wagering; live casino games contribute 0%.

9. Responsible Gaming

At SlotRoyals, we are committed to promoting responsible gambling. We provide tools including deposit limits, session limits, and self-exclusion options to help you manage your play. If you feel that gambling is negatively affecting your life, we encourage you to contact our support team via live chat (available 24/7) or at support@slotroyals.com, or to seek help from an independent gambling support organisation. You must not use our platform if you are experiencing gambling-related harm.

10. Intellectual Property and Acceptable Use

All content on our platform, including software, graphics, trademarks, and game assets, is our property or that of our licensed providers. You are granted a limited, non-transferable licence to use our services for personal entertainment only. Any reproduction, distribution, modification, or commercial exploitation of our content without our express written consent is strictly prohibited.

11. Limitation of Liability

Our services are provided on an "as is" basis. We do not guarantee uninterrupted access to our platform. Our total aggregate liability to you for any claim arising under these Terms is limited to the lower of the value of the bets you placed in connection with the relevant event or 500 EUR. We are not liable for indirect, consequential, or special damages of any kind. Nothing in these Terms limits our liability for fraud, gross negligence, or any matter that cannot lawfully be excluded.

12. Governing Law and Disputes

These Terms are governed by the laws of Anjouan. Any dispute arising in connection with your use of our services should first be directed to our support team at support@slotroyals.com. We will endeavour to resolve all complaints promptly and fairly. If a resolution cannot be reached through our internal process, you may refer the matter to the relevant regulatory authority under our Anjouan licence.

13. Contact Us

If you have any questions regarding these Terms and Conditions, the SlotRoyals casino app, your slotroyals login, or any aspect of our services, please contact us at any time:

• Live Chat: available 24/7 directly on our website
• Email: support@slotroyals.com

We are here to assist you and are committed to ensuring your experience on our SlotRoyals Casino platform is safe, fair, and enjoyable.